This Privacy Policy explains how Fashion Fixers handles personal data in connection with its website, appointments, and tailoring and clothing alteration services in Singapore. It applies to enquiries, consultations, fittings, project work, collection, and related communications.
We use personal data to respond to enquiries, arrange appointments, assess garments and project scope, prepare quotes, obtain approvals, carry out alteration or remodelling work, manage collection and payment, maintain records, operate and secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve site performance.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, and other operational functions. Where third parties process data on our behalf, they are expected to use it only for the relevant service and to apply appropriate safeguards.
We may disclose personal data where required or permitted by law, regulation, court order, or lawful request from a public authority. We may also share information where disclosure is necessary to protect our rights, customers, staff, or the security of our systems.
We may collect identifiers and contact details, appointment and enquiry information, garment and project details, communication content, payment-related records, and technical data such as device, browser, and usage information. Where relevant to a project, we may also process measurements, fit preferences, and notes about the condition or construction of a garment.
We collect personal data from enquiry forms, booking requests, email or phone communications, fitting appointments, project assessments, payment and collection records, and automated site interactions. We may also receive information from service providers that support website operation, scheduling, and payment processing.
We may use strictly necessary cookies for core site functions, preference cookies to remember settings, and analytics cookies to understand general site performance and usage patterns. Cookie duration may be session-based or persistent, depending on the function.
We use cookies and similar technologies to support site operation, remember basic preferences, and understand how the site is used. You may manage cookies through your browser settings, and some cookies may be blocked or removed, although parts of the site may not function as intended.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, and raise concerns about our handling of your data. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer required, we will delete it or de-identify it where appropriate.
When we update this policy, we will post the revised version on the site and indicate the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through a reasonable channel.
